Delivery & Returns
Orders will usually be shipped within 3 - 5 working days - however during busy periods / sales etc this may take a little longer (Otter is a side hustle so I unfortunately am sometimes limited on how much time I have!)
We offer free UK delivery on orders over £40.
For international orders, please note there may be additional customs / import taxes due that are calculated by the country. The customer is responsible for any & all customs / import taxes due as Otter Candle Co has no control over these charges.
Also please note made to order items also have a longer dispatch time - ie jesmonite candles, personalised label candles etc. If you order includes one of these items the whole order will be shipped once the made to order item is ready. Time frames for these items are stated in the item description.
If you need your order by a certain date please do get in touch & I'll do my best to make sure your order reaches you in time.
Hopefully you'll love everything in your order but if you do have any issues at all please contact me & I'll do all I can to fix it for you! In the case of a return customers are responsible for shipping costs to return your item. Original shipping costs are non-refundable. To be eligible for a refund your item must be returned to us in an unused, re-sellable state within 30 days of delivery. Once received & inspected we will issue you a refund of the product returned.