Delivery & Returns

Orders will usually be shipped within 3 - 5 working days - however during busy periods / sales etc this may take a little longer (Otter is a side hustle so I unfortunately am sometimes limited on how much time I have!) 

Also please note made to order items also have a longer dispatch time - ie jesmonite candles, personalised label candles etc. If you order includes one of these items the whole order will be shipped once the made to order item is ready. Time frames for these items are stated in the item description.

If you need your order by a certain date please do get in touch & I'll do my best to make sure your order reaches you in time. 

Hopefully you'll love everything in your order but if you do have any issues at all please contact me & I'll do all I can to fix it for you!